Workshop Controller Bennett Renault Leeds - Renault UK

Renault UK

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bennett Renault Leeds we ensure that no-one is better qualified to look after our vehicles. Our Technicians are trained to manufacturer standards and have access to regular support and technical information.

Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair.

As a workshop controller you will be responsible for all Technicians and they will report direct to you.

Key Duties:

Working closely with the Service Manager and Advisors discussing progress of workshop repairs and Technicians progress.
Allocating jobs to the correct Technician
Conduct full examinations of vehicles and identify nonroutine defects, or additional faults either in the workshop or during road tests.
Undertake Electronic Vehicle Health Checks
Undertake vehicle road testing for diagnosis and to test repairs.
Work closely with the service team and ensuring they are kept informed of the progress of work on customer vehicles and they are fully briefed on work completed. Discuss technical issues/works with directly customers when requested.
Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand.
Obtain appropriate authorisation if additional work is required on a vehicle.
Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Renault.
Offer technical advice and support to workshop apprentices when requested by a Master Technician.
Be open to try new methods of work designed to improve efficiency.

Person Requirements:

Franchise Dealership experience with a relevant formal qualification (IMI/City & Guilds)
Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
Passionate about the industry, and committed to the development of your technical knowledge and skills.
Customer focused, able to keep customers experience and safety in mind throughout the service or diagnosis and repair
Team Player assist other technicians when workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
Thorough and able to work with defined processes and guidelines.
Quality focused with first time fix mentality.
Honest with high levels of integrity

Dealership Commitment