Sales Co-ordinator - Staverton, United Kingdom - HR Star

HR Star

Verified Company

Staverton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

The role brief:

We are seeking a dedicated and highly professional Sales & Marketing Coordinator to work in our Sales, Fire Risk Assessment and Training Team to work with our existing 6,000 strong customer base and to develop Sales for the long term.

You'll be making sure that our customers are well looked after, well communicated with and you'll be looking for opportunities to develop their sales spend with us by increasing the revenue from their account.

In terms of new business, we're making great strides in all areas of our company.

In order to maintain our ambitious plans, it's essential that we tap into new markets and new customers in order to maintain business growth.

The main responsibility will be to coordinate the sales pipeline of the Sales, Fire Risk Assessment and Training Teams, from generating enquires and efficiently coordinating an initial lead to order.

It is a requirement to collate data, analyse and utilise resources efficiently to maximise generation of enquires to order.

You'll be working as part of a team who are passionate about customer service. We work very hard to ensure that our customers trust our judgement and listen to our industry expertise.

Your scope of work is unlimited.

You'll have over 6,000 existing accounts to work with in addition to looking for new Security sales opportunities through your own combination of personal contacts, generating your own sales leads and finding and responding to tenders on behalf of the company.

Responsibilities:

Coordinating all the external marketing to generate new business leads for Fire Risk Assessments, Fire Training and Fire and Security Mainteance Services.
Coordinating all the internal marketing internal to continue to build and develop great company team culture.
Coordinating all the companies social media internally and externally. Specifically internal well dones, new service customer updates, work anniversaries, completed new installation projects, YouTube video coordination, new employees, Fire Training Courses and more.
Development of the company Fire Training Courses Website Development
Creating and coordinating Fire Training Course sales and quotes
Creating and Coordinating Fire Risk Assessment Course sales and quotes
Creating and Coordinating Service Remedials sales and quotes
Creating and Coordinating Installation sales and quotes
Creating and Coordinating Maintenance sales and quotes
Sales Team enquiry coordination
Quote follow ups
Quote statistics reporting

Requirements:

Administration support to the Surveyors and all Sales activities within the business
Being a point of contact within the office for customers to ensure that any queries and/or problems are resolved quickly when BDMs are unavailable.
Maintaining the sales database to provide a platform for effective marketing communication and ensure that records are accurate and up to date.
Sending welcome packs to new customers to ensure correct contact points.
General office administration and active attendance at internal meetings.
Develop, manage and maintain the existing catalogue of case studies through wider interaction and information gathering within the company.
Manage and keep tender documentation up to date including amendments and distribution of information as necessary.
Carry out market research and intelligence gathering on customers, market sectors and potential customers
To manage the submission of prequalification questionnaires and expression of interest documentation with the BDM.
Answering phone calls and dealing with them in a timely and professional manner.
Researching and maintaining an active prospect database / CRM system
A proven (ability/track record) in a structured target and activity driven sales and customer service focused environment.
Developing a social media strategy and creation of content for social media channels with the Marketing Coordinator.
Monitoring of all social media activities.
Potential customer targeted marketing mailshots and offers.
Responsibility for maintaining the company website by updating and growing the site, to include fresh blog posts and case study material.
Help to drive traffic to the company website.

Experience & Skills

Excellent written and spoken English
Proficient in using digital marketing tools such as MailChimp, plus WordPress for website content management.
A good understanding of marketing techniques, e.g. direct marketing, CRM, online marketing, social media, website and blogging.
Excellent customer service, communication and interpersonal skills with the ability to deal with individuals at all levels and build good business relationships.
A confident, proactive approach with strong organisational skills.
Able to thinkonyourfeet and work autonomously, seeing each task through to completion.
Work accurately with excellent attention to detail.
Positive and enthusiastic with a "can do"