Collections Agent - Manchester, United Kingdom - Bristow and Sutor Group

Bristow and Sutor Group

Verified Company

Manchester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description:

Who are we?

Debt Recovery Plus part of the Bristow & Sutor Group employing over 500 people
Specialists in the recovery of outstanding parking charges
Based in great offices just off the M60 in Denton (Tameside)
Modern organisation that delivers excellence to customers and clients
Using technology and people to transform the resolution of outstanding debts
Rapidly growing organisation offering opportunities to all our team
Excellent staff retention and ongoing development

Position:

What is the role?

A Chance to develop your skills in a niche area of debt recovery.
Striving to reach the best resolution for the customer while meeting client requirements.
Working towards targets to maximise your income.
Resolving low value outstanding parking charges from individuals
Predominantly dealing with inbound calls with first call resolution
Managing difficult conversations in a sensitive and professional manner
Entering accurate records of customer interactions
Following processes and guidelines to deliver great service
Achieving personal and team targets in a contact centre environment.
Delivering or developing your skills with multichannel communication.
Day to day handling of multi channel communication.

Requirements:

Is this you?

Looking for that opportunity with an industry leading business to build a career
Previous experience within a sales or collections role
Alternatively, experience in negotiation or working towards targets in a financial sector will be considered
Excellent questioning and negotiating skills
Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally
Resilient & empathetic attitude
Excellent telephone manner with the ability to positively resolve situations
Keen to excel in a great work environment
Confident in your ability to achieve realistic targets and benefit financially
Strong work ethic and happy to work on your own initiative

Other information
-
OTE of £28k and realistic earnings of £32K +:

37.5 hours a week on a rota between 8.30am and 7pm
Full-Time permanent position
Extensive training and development programme

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
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