Customer Service Advisor - Tamworth, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Tamworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic, progressive job opportunity has arisen for a
Customer Service Advisor who has relevant experience, is a solid communicator and is happy with both direct contact and ecommerce channels to join a great client of mine.

The company I am recruiting for is based in
Tamworth and is made up of a group of 9 businesses that provides products and materials to the construction industry.

This company is growing
Salary = £23,000 per annum starting salary
Hours = 37.5 hour week, Mon-Fri 8:30-5:00 / In the office full time to start with whilst training, and then hybrid working (4 days in the office, 1 day home working)
Ad hoc flexibility is definitely available when you would need to attend appointments, etc

Duties include:

Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
Customer account management, ensuring details are current and accurate.
To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with T&Cs and the values and beliefs of the Company.
Provide information, support and advice to our customers.
Keep a record of all enquiries, comments and complaints within specified systems.
Collect and report on customer feedback in agreed format.
Interact with branch staff members to discuss any enquiries or queries that customers may have and consider the best solution.
Place customer orders via the specified systems.
Communicating with suppliers re pending orders.
Stock checking via specified systems.
Keep product information up to date.
Liaising with couriers and courier account handling to ensure SLA is being met.

As you can see this is a really varied position and important to the team.

Skillset needed for this role:

Must have previous office based customer service experience
You do not need to have construction industry experience as the training is great and you would have a very supportive manager
Proficient system user as will be using a CRM database and ERP system. All training is given
Great attention to detail is needed
Must be highly organised
Honesty and loyalty
Effective communicator

Therefore if you live local to Tamworth, and want to work locally, and are looking for your next job more to offer progressive then this is the role for you.