Patient Relation Assistant - Moortown, United Kingdom - Aesthetic Health

Description

Aesthetic Health Leeds are looking to recruit a part-time (30 hours per week) Patient Relations Team Member who will take pride in their work and continue to provide a safe and pleasant environment for our valued customers.

Aesthetic Health is one of the UK's leading aesthetic and anti-ageing clinics.

Our highly experienced and attentive team, led by Dr Julia Sevi, provide a scientific yet holistic approach to medical aesthetics, regeneration and health.

Our patients are at the heart and centre of all that we do; they have confidence and faith in the Aesthetic Health experience and our unique, dedicated and multidimensional approach.

We are particular and precise; our bespoke treatment plans are designed to safely deliver the desired results in the most natural ways, whilst ensuring that our patients are comfortable and at ease throughout the entire treatment journey.

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Management and scheduling of treatment plans post treatment and by telephone ensuring members feel attentively served, and their prescriptions are optimally scheduled, delivered and managed, through 'active care'.
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Diary Management, ensuring diary capacity is optimised and maintained at all times.
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Supporting the Clinical team, ensuring covid infection control standards
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Provide Patient Relations, to clinic patients (on and off-site) and visitors, serving to the highest level of customer service.
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Ensure Clinic 7 standards are adhered to
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Performing Discovery Consultations, ensuring all enquiries are responded to in a timely manner.
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Medical Referrals, internal / external referrals ensuring that a full handover is provided to the responsible clinical team member.


Essential Skills & Abilities

• Excellent customer service, attention to detail, organizational, interpersonal, and communication skills
• Outstanding listening skills, empathy with patients' needs and concerns, professionalism and discretion in dealing with varied and challenging situations
• Ability to convey a positive attitude in all dealings with others, whether patients or staff members
• Highly motivated and works well under pressure

Job Type:

Temporary contract

Contract length: 6 months


Salary:

£10.00 per hour


Schedule:

• Monday to Friday
• Weekend availability

Work Location:
One location