Administration Assistant - Leeds, United Kingdom - Leeds City Council

Leeds City Council

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Administration Assistant

Salary:
£23,114 to £23,893

Hours: 37

Contract:
Permanent

Location:
Merrion House

Part of Shared Services, alongside the Contact Centre and the Business Support Centre, the Business Administration Service (BAS) is responsible for administrative staff providing professional administrative services to a wide range of teams and service areas across the whole of the Council.

The BAS aims to deliver efficient and modern administrative services to support the delivery of Council services to the Citizens of Leeds and to help achieve the Best City Ambition.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About the role

This role is working in the Business Administration service supporting the Special Educational Needs Statutory Assessment and Provision team (SENSAP) which is responsible for enabling children and young people with complex Special Educational Needs and Disabilities (SEND) to access the right educational support and provision to achieve their life aspirations.

The role is primarily based at Merrion House two days a week with the option to work from home for the remaining three days, however, flexibility is required.

About you
As an Administration Assistant you will bring to the role:

Good communication, interpersonal skills and ability to work well with people across the organisation
Flexibility, enthusiasm and ability to multitask in a fast paced environment
Resilience when dealing with very sensitive, sometimes upsetting, and confidential information
Confidence when dealing with high volumes of phone calls
Good use of IT skills

What we offer you
We take pride in offering the best employee experience, with benefits including:

competitive salary and annual leave entitlement plus statutory holidays

- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Purpose
Shared Services consists of employees in the Business Support Centre, Business Administration Service and Contact Centre. These services provide administration support activities to a wide range of teams and services across the council.

We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles.

The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

Specific team job purposes are listed below.

Responsibilities
Work with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.

Identify problems and areas for improvement and offer solutions.

Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.

Carry out a range of administrative duties.

Work flexibly and move within service areas - working at different locations depending on service demand.

Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.

Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills

Improve own practice through observation, evaluation, discussion with colleagues and development programmes.

Work collaboratively with colleagues, knowing when to seek help and advice.

Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

The duties outlined are not meant as an ex