Control Room Operator - Leeds, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job ref: 26038

Pay rate:
£11.36 per hour

Hours: 42 hours per week, 16-week shift pattern

Main Duties

  • Managing high levels of incoming and outgoing telephone calls to both clients and branches.
  • Utilise software to ensure the required monitoring and compliance standards are met.
  • Work as part of a monitoring team liaising with different branches nationally.
  • Follow correct procedures for incident reporting and real time monitoring.
  • Work as part of a team, communicating effectively with team members and others.
  • To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with IS standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.

What we are looking for

  • Applicants must have a 5year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fastpaced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
More jobs from Mitie
See all jobs of Mitie