Night Supervisor - London, United Kingdom - Mercure Hotel Paddington

Description

We are currently looking for a reliable night supervisor to assist our night cluster manager in his duties.


Main Responsibilities are:

• Promoting the highest levels of service to guests and clients of the hotel when being dealt with by front desk staff, maximising guest satisfaction
• Ensuring all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations, optimise guest satisfaction and record outcomes
• Ensuring all control procedures for revenue processing are adhered to at all times
• Managing to company standard and UK legal requirements hotel sales, payment of services, guest registration, data protection and ensure they are complied with at all times
• Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Maintaining open communication between all departments most notably housekeeping and finance
• Ensuring front desk, back office, lobby areas are regularly checked for cleanliness and tidiness. Reporting and following up any maintenance issues that require attention
• Ensure the safety and security of guests and staff alike in both properties being overseen during their shift by completing walk arounds and make sure the staff is fully trained in the fire panel specifics. Adhoc trainings and assessments may have to be carried out with team members according to the legal requirements.
• To maintain the highest level of service and the strict company policies in the Mercure London Paddington.
• To highlight failures on the procedures and bring these to the line manager's attention
• To comply and fulfil every Night Auditor job's task and efficiently to run the night audit, fully following the night check list

Hours:

Wage:
£13 - £14 per hour, depending on experience.

• Experience in previous night reception roles in hotels is a must.
• Opera reservation system
• Ideally have experience in supervisory role
• Common sense
• Attention to detail
• Customer focus
• Abilities to work within a team
• Well presented
• Reliable

Job Types:
Full-time, Permanent


Salary:
£13.00-£14.00 per hour


Benefits:

• Discounted or free food

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Night shift

Supplemental pay types:

• Loyalty bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Work Location:
One location


Reference ID:

MLPNIGHTSUP