Service Scheduler - Potters Bar, United Kingdom - Wentworth James Group

Wentworth James Group
Wentworth James Group
Verified Company
Potters Bar, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Wentworth James are working work a long standing client assisting them in their search for an experienced service scheduler. The company are niche multi-disciplinary Refrigeration & HVAC company serving a diverse range of demanding customers.

No two days are the same for their team of engineers and their customers range from food and beverage production and storage facilities, supermarkets, restaurants and offices.





ROLE:
Service Scheduler / Co-Ordinator




LOCATION:
Potters Bar




SALARY:
Negotiable dependent upon experience working 9am to 5pm Monday to Friday


They are looking to recruit an additional Help Desk Coordinator to join our existing London Team, working out of our Potters Bar office.


You will be responsible for handling incoming calls from our customers and coordinating or response, by organising and managing a team of refrigeration and HVAC engineers.


The ability to communicate effectively at all levels, both within our company and with our customers is necessary, along with being able to keep calm and work under pressure.

A desire to overcome engineering challenges and provide first class customer service are all essential.


Knowledge of refrigeration and HVAC parts, experience with CLIK software and a good geographical knowledge of London and the surrounding counties an advantage.


Job description

  • Receive help desk calls from our customers, take details of their issue and log the details onto the computer system.
  • Assess the urgency of the call and issue the job to an appropriate engineer, coordinating our response to our customers the service call. Monitor progress of the engineer, feedback tour customer as appropriate and order replacement parts as necessary. Assist the senior help desk coordinator with providing the customer with a quotation as appropriate.
  • Coordinate and schedule engineers to carry out preplanned maintenance works. Monitor progress of the engineer, ordering replacement parts as appropriate. Assist the senior help desk coordinator with providing the customer with an appropriate quotation.
  • Ensure engineers digital paperwork is received and the computer system is updated for both service and maintenance engineering works.
  • Coordinate delivery of replacement parts and components in a timely and efficient manner, ensuring works are never unduly delayed.
  • When ordering replacement parts and components from suppliers ensure these are purchased at best possible rates.
  • Monitor engineers van stock levels and reorder as needed.
  • Coordinate via mobile phone or tablet from home emergency call out works approximately 1 weekend in
  • Cover the senior help desk coordinators role during holiday and sickness absences.
  • Work closely with all other members of the company to allow the successful completion of all 'projects' and the ultimate successful growth of the company.
  • Promote the success of the company

Person Specification

  • Organised
  • Able to work under pressure / calm under pressure
  • Punctual
  • Reliable
  • Able to work within a small team but also on their own initiative when needed
  • Good communicator with colleagues / engineers / suppliers and also with customers
  • Numerate and computer familiar
  • Commercially aware
  • Flexible with working times when necessary
  • Have the desire to want to achieve great customer service
  • Knowledge of the refrigeration industry especially ordering replacement parts
-
Nice to Have but not essential, the right person can be trained

  • Good geographical knowledge of London and the surrounding counties
  • Knowledge of CLIK software

Salary:
£20,934.42-£38,975.21 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Experience:


  • Supply chain: 1 year (preferred)

Ability to Commute:

  • Potters Bar (required)

Ability to Relocate:

  • Potters Bar: Relocate before starting work (required)

Work Location:
In person


Reference ID:
LO1
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