IT Support Analyst - City of London, United Kingdom - BCT Resourcing

BCT Resourcing

Verified Company

City of London, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an IT Support Analyst to join a reputable and rapidly expanding organisation. This company is going through a period of growth due to continued success (even during the last few years).
Technology is critical to this organisation, therefore there are always new tools and projects to be getting involved in

Key Responsibilities:

To provide 1st / 2nd line support to all users and staff ensuring resolutions are reached. Escalating where needed
Answer incoming tickets for all 1st line issues
Report to line management regarding incident progress
Adhere to agreed Service Level principles and SLAs
To take ownership over tickets, being proactive when dealing with issues
Assist with inhouse product and system builds
Provide onsite troubleshooting, installations and all IT systems and services.

Experience:

1+ years within an IT Support /1st line role
Experience with Active Directory
Experience with Windows 10, SSCM
Experience supporting hardware such as laptops, computers, mobiles etc
Good troubleshooting and administration skills
A desire to learn and work as part of a collaborative team
An understanding around ITIL

This is a fantastic opportunity to join a people centric, collaborative team where there is huge scope for progression Initially a 12 month fixed term contract, there is a very strong chance this role will become permanent.

This role does require an on-site presence so you must be able to commute to their offices in central London