Scheduler - Bedford, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Bedford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Description
Home Instead Bedford is an award-winning home care company that offers the best in-home services. From companionship, home help, personal care to specialist care, we have care services suitable for everyone.

Job Description Job Purpose**To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.


The Role

  • Understand and build effective and efficient schedules around our clients and Care Professionals.
  • Ensure schedules are prepared, considering travel time, holidays, training and lastminute cancellations.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
  • Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
  • Work with the recruitment team to ensure sufficient current and future staffing levels are met.
  • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and Care Professional information onto to the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

  • Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
  • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Highly resilient and positive with excellent communications skills.
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills with the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multitask.
  • Logical and analytical with the ability to work on own initiative and meet deadlines.

Competencies

Core Competencies Role Specific Competencies
Driving Results Adapting to Change

Customer Focus Planning & Organising

Influencing Resilience

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

I have read and thoroughly understand the duties of the Scheduler position.
- _________________ _________

Employee Signature Date

Qualifications

  • Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
  • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Highly resilient and positive with excellent communications skills.
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills with the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multitask.
  • Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information
Driving License and Reliable Vehicle is required
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