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    • Head of Service Delivery - Wakefield, England, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom Wakefield, England, United Kingdom

    1 week ago

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    Description

    Unlock a career in fast-paced operations leadership with Jr. United Kingdom, a cutting-edge company leveraging AI and tech-enabled services to empower businesses.

    The Role: Head of Service Delivery

    We're seeking an experienced leader to oversee daily operations, drive performance, and ensure excellence in delivery for our expanding team of consultants, writers, and team leads.

    Your mission will involve taking ownership of output targets, operational KPIs, and compliance while building scalable systems and fostering a high-performing team.

    Key Responsibilities:

    • Lead the day-to-day operations of Grant Consultants and Platinum Writers
    • Drive improvements in productivity, turnaround speed, and service quality
    • Design and implement scalable operational processes and systems
    • Owning delivery metrics including volume, SLAs, refunds, margin, and NPS
    • Manage resource planning and forecasting in line with sales demand
    • Ensure compliance (e.g. GDPR) with a zero-breach track record
    • Deliver high-touch, consultative service that drives client satisfaction
    • Partner with Sales and Product to improve processes and retention
    • Coach delivery leaders to build and scale high-performing teams, including addressing underperformance when needed

    Requirements:

    • A strong background in operations leadership within tech-enabled service businesses
    • Built and scaled systems delivering measurable performance improvements
    • Led multidisciplinary teams across consulting, content, or service delivery
    • Effective forecasting, planning, and resource allocation
    • Compliance frameworks understanding and delivery risk management
    • Commercially-minded with KPI ownership and delivery outcomes comfort
    • Thrives in dynamic environments and enjoys operational problem-solving
    • Effective communication across teams, leadership, and external stakeholders

    What We Offer:

    • Competitive base salary disclosed upfront during interviews
    • Private health insurance
    • £1,500 remote work setup allowance
    • Annual team retreats with past destinations including Barcelona and Rome
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Head of service delivery