Client Enquiries Coordinator - Marks Tey, United Kingdom - Holmes and Hills LLP

Holmes and Hills LLP

Verified Company

Marks Tey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

We are currently looking for a sales orientated individual to fill a position within our Marketing Department as a Client Enquiries Coordinator.

In this role you will play a pivotal part in growing the business through assisting individuals who are making enquiries with the Firm about legal services, initially relating to conveyancing & clinical negligence matters.

As the firm continues to grow, then you will also be responsible for taking additional legal enquiries relating to other service areas.

The aim is to convert these enquiries into instructions.

The Day to Day:

Being the first port of call for anyone making a conveyancing or clinical negligence enquiry.
Following up with clients who have already made their initial enquiry, by telephone.
Writing Personal Injury reports/notes for Solicitors.
Liaising with lawyers about more complex enquiries.
Inputting prospective client and enquiry information/notes into our database system.
Providing our lawyers with information on clients that have instructed.
Completing administrative duties.

What experience

and qualifications do I need?
You will have English and Maths GCSEs of at least C or above, or equivalent.

You should have previous office-based work experience and have a proven track record in a sales environment, with this sales experience being at least partially telephone-based sales experience.

What skills and attributes should I have?

Enjoy selling.
Be sales driven and target orientated.
Have excellent written and verbal communication skills.
Have a confident phone manner.
Be willing to learn and understand complex issues.
Be able to build rapport on the phone.
Be selfmotivated.
Have excellent Microsoft Office skills (Word, Excel, Outlook).
Enjoy a fastpaced environment.
Be highly organised and able to manage priorities effectively.
Be a good listener.
Be able to be on the phone for a lengthy amount of time.

What are we offering?

A competitive salary with an on-target bonus and additional benefits as well as a modern and agile working environment at the firm's brand-new regional head office, the A12 Commercial Hub, at Marks Tey, Colchester.

The A12 commercial Hub offers colleagues free parking, agile working space, and easy access by road (being based on J25 of the A12) or train (500m from Marks Tey train station).

Who will I be

working

with?

You will be working within the growing Marketing Team at Holmes & Hills, alongside two Client Enquiries colleagues and will be Supervised by the Client Enquiries & Sales Manager.

About us:

Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments.

Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long standing relationships, protect clients' interests and support clients' growth and development.

Working in partnership with businesses and individuals:

Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships.

Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.

The A12 Commercial Hub, regional head office, now open:

Holmes & Hills Solicitors opened its sixth and largest office, a new regional head office providing a base for the firm's growing teams of commercial solicitors, professional support staff and central operational functions in late 2020.

Providing over 14,000 sq ft of modern and agile working and meeting space, the A12 Commercial Hub, as the building will be named, is to provide clients, colleagues and professional contacts a convenient modern and comfortable space to meet and work.

The A12 Commercial Hub is located a short walk from Marks Tey train station and situated at Junction 25 of the A12, with ample parking.

Independently recognised as a leading law firm:

Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK's top law firms - as being a leading supplier of legal services in the region.

These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.

Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.