Assistant Income Officer - Llandudno Junction, United Kingdom - North Wales Housing

North Wales Housing

Verified Company

Llandudno Junction, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you have experience of telephone call handling and working within a busy office environment, this is a wonderful opportunity for you to join our progressive organisation with an inclusive culture, where youll benefit from our full support to fulfil your personal development, If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture.

Temporary contract, until 31 December 202
Working 35 hours per week
Hybrid / flexible working option, enabling you to combine working from home and our offices in Llandudno Junction as required.
Minimum of 25 days annual leave plus bank holidays
Benefits platform with savings on groceries, highstreet shopping, new tech, holidays etc.
Further studies support and career development opportunities
Annual Leave Purchase and Cycle to Work scheme
Employee health assistance and cash plan scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme

Our Organisation
Here at North Wales Housing, we make a difference to peoples lives every day.

If youre committed to helping us achieve this, well make sure we make a positive difference to your life too.

Lets work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, were committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution.

In 2021, we became a Disability Confident employer and in 2023 listed as
outstanding to work for by the Best Companies accreditation.

The Role Assistant Income Officer
Reporting to the Incomes Manager, you will support the income team in maximising rental income by negotiating and administering payments of rent, communicate with residents in order to notify of unpaid rent

This will involve:

Provide and process customer contact, negotiating acceptable payment arrangements and chasing failed payments residents in arrears
Signposting tenants to Money Advice, Income Officers, or specialist money advice agencies as appropriate to support the resident with rent arrears
Liaise with Local Authority Housing Benefit Departments and other outside agencies to support rental income
Assist the Income Manager with the production and distribution of rent account statements and annual rent increase letters
Assist with updating the Associations tenant profiling information to better delivery NWH servicesCoordinate the termination of tenancies by liaising with tenants, housing departments, DWP and local authorities.

Our Requirements Assistant Income Officer

Awareness of Housing Benefit, Welfare Benefit systems and processes
Knowledge of legislative and regulatory requirements for rental income
Have up to date knowledge of welfare reform
Excellent numerical, verbal and written communication skills
Basic IT skills, including MS office packages.
Full UK drivers licence
Ability to work flexible hours if required
Comfortable with everyday conversations/discussion in Welsh (or a willingness to improve your Welsh language skills to the required level)

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.