Customer Service Advisor - Harlow, United Kingdom - LloydsPharmacy Clinical Homecare

LloydsPharmacy Clinical Homecare
LloydsPharmacy Clinical Homecare
Verified Company
Harlow, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role:


  • As a Customer Services Advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You'll be part of our contact centre that makes a real difference to peoples' health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you
  • Start date is Monday 27th November.
This is a permanent, full time position with a shift pattern of Monday to Friday from 9am - 5pm.


Why LloydsPharmacy Clinical Homecare?


We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees.

LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing.


These roles come with fantastic benefits including:

  • 25 days annual leave plus bank holidays
  • Company bonus scheme
  • Outstanding training & development programmes
  • Up to £1200 refer a friend bonus
  • Full support from our employee assistance programme including a health and wellbeing app
  • Savings and discounts at multiple retailers through our rewards portal

About You:

To succeed in this role, you'll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision making that will deliver the best care to our patients.

With a caring nature and an empathetic approach, you'll be comfortable liaising with vulnerable individuals via the telephone.

You'll also need to be able to work to tight deadlines, strive to meet targets and have a strong eye on attention to detail.


About Us:


LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975.

We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions.

We work in partnership with the NHS, pharmaceutical companies, and private medical insurers.

Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.


We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

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