Office and Retail Administrator - Hastings, United Kingdom - AURA QUE

Description

OFFICE & RETAIL ADMINISTRATOR - JOB DESCRIPTION

Full Time hours a week, Saturday availability is required 1-2 days a month, with a weekday in lieu.


Salary £21-23k, depending on experience.

Our opening hours are 9.30am-5pm, Monday to Friday and 11-4 Saturdays.


Responsibilities include:

• Assist with the physical dispatch of our retail and wholesale orders and courier/post collections
• Assist with dispatch admin and online order preparation
• Front of house retail sales and customer service
• Track stocks of office and warehouse supplies and place orders when necessary
• Assist warehouse staff with goods in and supplier shipments
• Liaise with sales staff to resolve customer service issues, basic customer service
• Manage inbound returns and assist with return process admin
• Social media and marketing tasks; creating content for social media and newsletters; compiling wholesale catalogues
• Support budgeting and bookkeeping procedures
• Work with management, systems and sales staff to continuously improve efficiency, customer and staff experience
• Work with management to continuously reduce environmental impact of AURA QUE activities
• Other duties as assigned

Skills, Knowledge and Attributes

• Essential Criteria_
• High level of computer literacy, must be competent using a variety of computer systems, including Microsoft Excel, and will be able to effectively learn new processes.
• Exceptional customerservice skills and effective communication both verbal and written

- a warm and positive attitude; ability to work well with other team members
- strong organisational and time management skills; confidence to take the initiative
- a hands-on commitment to get the job done, especially important in the busy winter sales period
- a willingness to learn and develop new skills

• Desirable Criteria_
• Experience in marketing/social media content creation, use of Klaviyo
• Previous retail experience
• Experience using airtable as a computer database system

Interviews held between 22nd and 26th August 2023. Start date circa 4th September 2023.

Salary:
£21,000.00-£23,000.00 per year


Schedule:

• Weekend availability

Work Location:
In person

Application deadline: 21/07/2023

Expected start date: 04/09/2023