Night Shift Customer Service Advisers - Croydon, United Kingdom - Floss Agency

Floss Agency

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Plus £1,500 shift allowance + £1,500 annual bonus PA OTE £27,511
This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team

On top of the salary there is an annual performance bonus, shift allowance and enhanced overtime rates including treble time for bank holiday working.

The role:

You will be responsible for managing incoming and outgoing calls to customers and contacts
Handling customer queries in supportive and empathetic manner
You will be organising and coordinating customer assistance
Working in line with job deadlines and following procedures
Updating customer records accurately

Skills / Experience:

Previous experience of providing customer service over the phone in a professional capacity
Be enthusiastic, reliable with a passion for delivering a high level of customer service
Excellent communication skills both verbal and written with a high level of numeracy and literacy
Competent IT and data entry skills with good attention to detail.

Hours:

These are overnight shifts 4 on and 4 off to include weekends on a rota basis. Start time 2100 end time 0730.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticketloans / discounts off products & services._