Client Support Co-ordinator - Corby, United Kingdom - NewCold USA Services LLC

NewCold USA Services LLC

Verified Company

Corby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Support Co-ordinator

This is NewCold

NewCold is service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores.

NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide.

We use latest technology that empowers our people, to handle food responsibly and guarantee food safety in a sustainable way.

We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistic solutions.

About the Vacancy

Primary contact point for Newcold customer base, providing resoloution to queries and working closely with all teams both internal and external to drive a positive customer focused culture.

Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that Newcold customers might face with accuracy and efficiency.

Main Tasks and Duties:

Provide accurate and timely response to customer queries, directing to appropriate colleagues as required and using escalation as and when needed
Ensure system accuracy from all departments (warehouse / transport etc)
Actively particpate in customer engagement and driving continuous improvement
Assist in the preparation and management of customer reports and key performance indicators
Partake in customer meetings as and when required (monthly reviews / weekly updates etc)
Play an active role in the day to day life of our customers from onboarding through to account management
Work with cross functional Newcold teams including but not limited to transport, warehouse and stock teams to drive development and a customer focused culture whilst ensuring compliance with process.
Handling order allocations and amendments and dealing with stock related issues
Rebook failed deliveries and follow through to ensure sucessful redelivery
Support with the timely resolution of open NCR's
Respond to both internal and external POD requests
Provide Client Support Operations Manager with weekly summary report

Monday to Friday (08:00am - 16:30pm) or (08:30am - 17:00pm)

£26,000 per annum

Are you up for the job?

If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.

Why would you want to work for NewCold?

With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services.

We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution.

Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.