Duty Crisis Support Worker - Edinburgh, United Kingdom - Edinburgh Women's Aid

Edinburgh Women's Aid

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CVs are not accepted.

Duty Crisis Support Worker
- £29,281.09 pro-rata (£17,568.65)

21 hours per week to be worked to be worked Monday 09:00 16:30, Tuesday 11:30 19:00 and Saturday 09:00 16:30
Location: 4 Cheyne Street, Edinburgh EH4 1JB

Closing date: 6pm Thursday 6 June 2024

Interviews:
Tuesday 18 June 2024

Holiday entitlement:
Pro-rated 26 days Annual Leave plus 10 public holidays

Purpose of Job:

The role of the Duty Crisis Support Worker is to provide a confidential, safe and supportive information service to women and agencies who contact EWA through the crisis phone line and/or 'drop in' service, and where appropriate to also assess women, and any accompanying children who are affected by domestic abuse, for refuge accommodation.

Main Duties:

To provide a professional and supportive service across all EWA women's services, either through our dropin service, by telephone or by contact with another person or organisation
To respond appropriately to women who are emotional or in a distressed state and provide an empathetic approach, assessing the situation and identifying the needs of both the women and any accompanying children to ensure the women's safety and to enable the women to make informed choices
To ensure that women who are identified as highrisk of harm are prioritised for safety planning, MARAC referrals and actions, and joint working with partner agencies to reduce the risk of harm to them and their children at the earliest opportunity
To advise and sign post women for information on their welfare rights, legal rights, housing options or Child Support procedures and, if appropriate, advocate for women with other agencies and professionals
To assess women for refuge accommodation when required
To ensure all necessary documentation is completed prior to admission to refuge
To adhere to recording, administration and documentation procedures and EWA policies
To assist with the running of our service by being flexible in your approach to this post and carrying out other duties as requested by management that are consistent with this post

Other Duties:

The post holder will be expected to fulfil certain responsibilities to ensure that EWA provides a professional and consistent service.

You will be expected to:

Ensure that Health and Safety procedures are adhered to in the office
Ensure all contacts and incidents are recorded daily and keep statistics as requested and provide regular written reports for the Board on activities and statistics
Ensure information and forms are passed to relevant members of staff
Ensure information sources within the office are kept up to date
Participate in regular evaluation to ensure the service continues to meet the needs of service users
Attend and participate at team meetings and training
Actively participate in regular support and supervision
In cooperation with the Duty Service Senior Worker, develop a personal skills and training development plan
Assist with the running of our service by being flexible in your approach to this post and carrying out other duties as requested by management that are consistent with this post

Please note
- the above list is not exhaustive

Person Specification

Training, Education and Skills - Essential

Professional Development Award in Domestic Abuse Advocacy (IDAA/IDVA), or a recognised qualification in Social Work, Community Education or SVQ3 Health and Social Care or higher
An ability to respond appropriately to women who are emotional or in a distressed state and provide an empathetic approach, assessing the situation and identifying the needs of both the women and any accompanying children to ensure women's safety and enable women to make informed choices
Ability to register as a Housing Support worker with the SSSC
Understanding of the SSSC codes of practice and National Care Standards
Excellent written and verbal communication and presentation skills; including report writing, data collection and monitoring, and good listening skills
An ability to problem solve, negotiate with and influence partnership colleagues to ensure effective delivery of project objectives and outcome
Excellent administrative, organisational, project and time management skills, including minute taking, with demonstrable experience working in a fastpaced environment with competing deadlines
Good computer skills: competent in Word, Excel and Outlook; and good data collection and monitoring skills

Knowledge - Essential

Knowledge and understanding of domestic abuse issues or capacity to acquire such an understanding.
Knowledge and understanding of the specific needs of highrisk victims of Domestic abuse and the role of the support worker in relation to high risk victims.

Knowledge - Desirable