Resident Liaison Officer - Kingston upon Thames, United Kingdom - Daniel Owen- UK
Description
RLO-2_ Posted: 22/01/2024- Up to £28000 per annum + Van & Fuel Card or £2500 Car Allowence
- Kingston upon Thames, London
- PERMANENT
8am - 5pm
Permanent Position
£28,000Per annum + Van and Fuel card or £2500 car allowance
Based in Hackney
Must have previous experience within a RLO role
verall context and purpose of the role:
The resident liaison officer is responsible for working closely with the tenant to agree work schedules, to ensure that intrusive or disruptive repair works are completed quickly and efficiently in a way that is satisfactory for both our client and tenant.
The post-holder will use the necessary customer-focused skills to negate the escalation of complaints, and ensure resulting actions are managed to achieve the desired outcome of our client and the tenant.
The post-holder will support the repairs function in delivering an efficient and effective service for our customers while achieving value for money.
Main duties and responsibilities
- To work closely with the tenant to arrange work schedules that are satisfactory for both our client and the tenant.
- To ensure that operatives communicate in a timely and accurate manner about the progress of work, to enable the postholder to communicate updates to the tenant.
- To reschedule jobs in the event of an unplanned absence of an operative, and to contact the customer directly to agree any changes.
- To write letters to residents affected by works in conjunction with supervisors/surveyors/managers and also the PR & Comms team if the numbers of recipients dictates.
- To review and refine working practices to improve customer satisfaction
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