Coordinator (Various shifts - Nights and Days) - Worcester WR NS
Only for registered members Worcester WR NS, United Kingdom
3 weeks ago
Job summary
We have an exciting opportunity for a Call Co-ordinator to join the team within our Worcester Technology Enabled Care (TEC) Contact Centre. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.Livity Life work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users' care technology needs all the way through to the installation, maintenance and review of technology equipment.
Responsibilities
- Answer all calls within agreed SLA times in accordance with TSA Guidelines
- Ensure records are updated accordingly after every interaction and following agreed protocols. This also includes ensuring all relevant files are kept in line with data protection policies.
Job description
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