Order Management Specialist - Little Chalfont, United Kingdom - Cytiva

Cytiva
Cytiva
Verified Company
Little Chalfont, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Be part of something altogether life-changing
Working at Cytiva means being at the forefront of providing new solutions to transform human health.

Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.


At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients.

With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.


Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.


This position is part of the Non-Technical Customer Support department for Export business and will be
hybrid with 3 days in the office and two days mobile work.

At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.


What you will do:


  • Process customer orders in compliance with company policies and standard operating procedures
  • Demonstrate excellent data entry skills to quickly and accurately review and input data
  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
  • Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints
  • Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

Who you are:


  • Bachelor studies or similar qualification with first experience in a fastpaced order management role
  • Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office
  • Export/ import experience
  • Fluently English language skills

It would be a plus if you also possess previous experience in:

  • Biopharmaceutical industry
At Cytiva we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.

Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
More jobs from Cytiva
See all jobs of Cytiva