Field Service Technician - Chelmsford, United Kingdom - Diebold Nixdorf

Diebold Nixdorf

Verified Company

Chelmsford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Essex (Covering local area)

Expect more. Connect more. Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.

Join us in connecting people.

Position Overview
Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Field Service Technician. You would be expected to performon all Diebold Nixdorf products and services. This includes scheduled cleaningsand other basic maintenance on conventionalas well.

This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.

Install, debug and provide technical maintenance for hardwareand software of products and components within assigned area of responsibilityat customer ́s premises.

Field Service Technician:

Key Responsibilities

Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration andinstallation of SW.
Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
Customer Training: Occasionally instruct and train customers on usage and operation of installed HW and SW.
Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledgebase to find solutions and provide input for it.
Training: Participate in regular hardware and software trainings (on the job, classroom and webbased trainings) according to the corporate training concept and receive certification after passing relevant test. Receive technical guidance from Senior FieldService Technicians.

Required Qualifications

6 months 2 years of technical service experience.
Successfully completed education in IT or mechatronic/electronicrelated profession.
In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.

Preferred Qualifications

Firstline Service Technician work experience preferred.
Vocational/Trade School preferred
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, ordisability status._