Infrastructure Operation Engineer - Slough, United Kingdom - Jam Management Consultancy Limited T/A JAM RECRUITMENT

Jam Management Consultancy Limited T/A JAM RECRUITMENT

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role interacts with the Support team and other Network/Application teams and so the individual must exhibit a "team" attitude in order to make sure Support receive the service required and Network/Application teams receive the information required ina timely and professional manner.

The platform is used 24x7 and across customer sites so there is some expectation to support out of hours from time to time, and to visit customer premises on occasion.

Monitoring & Maintenance

Ensuring that correct alerting is configured and local work instructions are up to date
Researching/defining monitoring and observability best practices
Proposing, approving and implementing long term fixes for recurring issues
Actively monitoring the NOC

Faults / Escalations

Act as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasks
Propose solutions for preventative measures to mitigate recurrence of issues
Create, approve and implement solutions to faults

Software Deployment

Installation of new services and upgrades of existing services
Writing, approving and executing changes of low to medium risk levels

OOH Work

Act as a level 1 operations escalation on a rotational basis
Complete OOH changes for own projects where relevant
Attend datacentre sites when required
Complete overnight shifts on a rotational basis

The platform is used 24x7 and across customer sites so there is some expectation to support out of hours from time to time, and to visit customer premises on occasion.

SQL Server; PostgreSQL; R (tidyr, dplyr) Python (NumPy, Pandas would be of advantage.