Front Office Associate - London, United Kingdom - Marriott International, Inc
Description
Job Number
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel County Hall, Westminster Bridge Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Explore our very big world.
We are looking for a passionate Front Desk Associate to join our wonderful team at London Marriott Hotel County Hall.
The impact you'll make.
First impressions are everything. And you'll set the tone for every guest's stay.
With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area.
Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.Perks you deserve.
You'll be supported in and out of the workplace through:
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Teamspirited colleagues
What you'll do
- Process guest checkins, assigning rooms and activating room keys.
- Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns.
- Answer, respond to and process all guest calls, messages, questions or concerns.
- Give guests information and directions regarding property and local areas of interest.
- Process checkouts and resolving any disputed charges.
- Process payments and room charges, as well as cashing guests' personal and traveller's cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
What we're looking for
- A warm, peopleoriented demeanor
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility, problemsolving skills, and multitasking ability
LONDON MARRIOTT COUNTY HALL
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.Be whe
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