Service Delivery Specialist - London, United Kingdom - Aristocrat

Aristocrat
Aristocrat
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Posting Title:

Service Delivery Specialist - People & Culture


Summary:


Aristocrat is seeking a Service Delivery Specialist to assist with successful execution of operational and strategic initiatives across the People & Culture Global Operations team.

This role will report to P&C Service Delivery Manager.


What You'll Do:


  • Identify and support implementation of opportunities for process improvement
  • Assist with requirements gathering sessions and distribute meeting outcomes
  • Complete project standard documentation, forms, templates related to P&C strategic initiatives
  • Maintain and distribute the list of P&C Strategic priorities to stakeholders on a regular basis
  • Create business process diagrams reflecting "As Is" and "Future" state using process mapping tools such as Signavio or Visio
  • Provide ongoing support and development of Standard Operating Procedures for all inscope processes
  • Partner with project teams to support testing and readiness reviews
  • Align with P&C Service Operations and Systems team to understand business needs and expectations
  • Align with Project Manager and other stakeholders to ensure seamless communication and execution of initiatives
  • Work across teams, vendors and P&C Operations on the planning, coordination and implementation of projects and initiatives
  • Under direction of senior leads, act as Tier 3 Subject Matter Expert in those P&C functions supported and provide guidance, support and training to resources in Tier 1 and Tier 2.

What We're Looking For:


  • Bachelor's degree in Computer Science or related field
  • 2+ years of techno
- functional Workday HCM experience (any other modules are a plus)

  • Excellent verbal and written communication skills
  • P&C/HR operational knowledge in one of more of the following: benefits, employee experience, recruiting, absence management, talent
  • Project management experience preferred
  • Demonstrated ability to successfully navigate P&C related systems and information
  • Demonstrable success communicating and building relationships at all levels in an organization with an emphasis on promoting a culture of positivity, teamwork and results
  • Selfsufficient and able to handle multiple projects simultaneously

Why Aristocrat?:

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.

We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games.

And while we focus on fun, we never forget our responsibilities.

We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.

We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.


  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities

Our Values:


  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen


The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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