Associate Director - Bristol, United Kingdom - Lambert Smith Hampton Ltd

Lambert Smith Hampton Ltd

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:
Associate Director

Department:
Commercial Property Management

Location:
Bristol, Cardiff or Exeter

Key focus of job:

To take responsibility for and lead on the property management of a mixed portfolio of properties in the South West and/or South Wales on behalf of fund, property company, developer and private clients.

This is a varied portfolio covering all asset classes, working for a variety of clients who place utmost value on a customer based approach to tenant engagement.

We are looking for a team player who can take complete ownership of a portfolio and also support the team leader in developing and mentoring the more junior team members.

Main tasks:

To manage the above detailed portfolio effectively.
To identify asset management opportunities across the portfolio.
To resolve daytoday management issues efficiently.
To liase with both clients, contractors and tenants on a regular basis and to work closely with Property Management Accounts in ensuring excellent service is provided to all clients.
Client and tenant communication is paramount
To fully engage in client meetings as required and ensure client requirements are acted upon efficiently and effectively.
To manage relationships with clients.
Support the training and development of more junior team members.
To be involved in tenders and presentations with a view to gain an increased client base.
To continually strive to improve working practices and client service delivery for the whole team.
To represent LSH and the full range of property related services available to clients.
Seek to cross sell opportunities to other parts of LSH.
Work with Facilities Managers in regards to multilet assets assisting in the production of service charge budgets.
To provide an allround best in class approach to property management based on proactivity, ownership and positive engagement with all stakeholders.

Main capabilities:

Technical Skills

MRICS qualified (preferable)
Proven experience of Property Management
Proven track record in resolution of day to day management issues and in building strong client relationships
Demonstrate the ability to make effective presentations to potential clients
Demonstrate a track record with occupational, institutional and/or property company/developer clients
Computer Literacy, specifically in Microsoft Office and TBS.

Customer Focus

Demonstrates a clear understanding of client requirements
Enjoys the clear confidence and respect of clients
Collects, reviews and acts upon client feedback
Researches into current and future client requirements
Demonstrates an awareness of market trends

Communication Skills

Experienced and capable presenter, both of technical and business matters
Shows highly developed persuasive skills (oral)

Personal Qualities

Presents a professional image when dealing with clients and demonstrates self confidence
Demonstrates ambition and commitment to selfdevelopment
Highly organised
Manages own time and exercises good commercial judgement to maximise fee earning potential
Team Player

Organisational Focus

Seeks to improve personal and team service delivery

Analytical Reasoning

Demonstrates good attention to detail by regularly producing carefully prepared, accurate work
Uses thorough and effective data gathering techniques in all aspects of the work

Interpersonal Skills