Call Centre Supervisor - Colchester, United Kingdom - Lincolnshire Property Jobs
1 week ago
Description
Hybrid/Remote - Salary £27,500 per annum, plus company bonus, 22 days holiday + bank holiday.
About the Client:
one of the UK's most established full fibre broadband & telecoms companies
Key Benefits:
private medical cover, bonus scheme, plus a range of other great benefits including Perkbox Medical, giving you 24/7 access to a doctor
We are working alongside a well-established full fibre broadband company, who have been operating for 20 years, bringing next-level broadband to rural areas of East Anglia and the East of England.
and they're currently on a mission to bring future ready, Hyper fast, Full
- Fibre broadband to rural communities across Essex, Cambridgeshire and East Anglia
They always look for top talent and you will therefore work with the best.
Does this sound like you?
- Full UK Driving License
- Minimum of 2 experience in a call centre environment
- Excellent interpersonal communication skills
- Strong sense of empathy when dealing with customers
- Commercial appreciation of company objectives
- Can work independently with mínimal supervision
- Previous experience of working in a customer focused environment
What you'll be doing day-to-day
- Providing quality support by being engaging, friendly and confident to help us deliver a firstclass end user experience for our customer
- Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts
- Work with our customer connections department to help support a smooth customer journey
- Record all information accurately against the customer record
- Update and maintain support tickets with all relevant information
- Process orders
- Book appointments for installations and service calls
- Update and maintain the engineering calendar
- Refer to engineering and installation notes for specific support cases.
What 's on offer for the Customer Service Supervisor?
- Basic Salary of up to £27,500
- 22 Days holiday plus bank holidays, increases with service
- Private medical cover
- Company bonus scheme
- Enhanced maternity, paternity, and sick pay
- Access to Perkbox
- Access to Perkbox
- Eye care vouchers
- Pension
- Regular company events
- This Customer Service Supervisor vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency._
- RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to work alongside veterans and exservicemen and women._
Job Types:
Full-time, Permanent
Salary:
Up to £27,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- Onsite parking
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
Work Location:
Hybrid remote in Colchester
Reference ID:
CGcallcentre
Flextime
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