Customer Service Representative - Minworth, United Kingdom - We Staff

We Staff

Verified Company

Minworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We Staff are currently looking for a Customer Service Advisor to join a very high end client of ours based in the
Minworth B35 area

The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country.

Main role responsibilities

Allocate work to couriers in a fair and transparent manner
Take bookings accurately and advising clients of your services
Implement and maintain Service Level Agreements (both client and branch specific) ensure all jobs are collected and delivered within agreed timescales
Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of delays or issues
Ensure fleet size is sufficient to service your clients, maintaining levels during peak periods and recruiting as required
Proactively monitor and forward plan fleet levels
Ensure compliance of courier documentation
Manage dockets input information correctly and in a timely manner, reducing courier and client queries and credit notes
Deal with client's operational queries effectively and promptly