Customer Services - Weston-super-Mare, United Kingdom - Agilisys
Description
Non Local Authority
Customer Services & Business Support Advisor (Care)
Location:
Town Hall, Weston super Mare
Type: 1 x post hours per week, over a 7 day rota including Bank holidays
Key Responsibilities of this Role
- To provide a frontline telephony service dealing with all Care calls (including for example (Adult and Child Protection) to facilitate access to the appropriate service for the customer.
- Identify and assess the needs of the customer for health and social care enquires ensuring appropriate and accurate information is obtained to enable the correct action to be taken in a timely way.
- To record information using systems such as LAS, LCS and Jontek to provide an accurate record of customer contact.
- Liaise with multidisciplinary teams within the council's 'Single Point of Access' principles to provide the customer with the appropriate outcome
- Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
- To ensure that individual dispersed alarm units are tested at least once a month
- Promote the service to support establishing a sustainable client base.
- Work directly with multidisciplinary team in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements
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