Customer Service Administrator - Abingdon, United Kingdom - Opcare Ltd

Opcare Ltd

Verified Company

Abingdon, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting Opportunity Join Our Team as a Customer Service Administrator
Are you ready to embark on a rewarding career journey in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer service? If so, we have the perfect opportunity for you

At AM Healthcare Group, we are dedicated to enhancing lives through enabling mobility.

For over 30 years, we've been a proud family business, providing market-leading prosthetic, orthotic, and mobility solutions to our patients and customers.

Our commitment to putting patients first drives everything we do, and we're looking for enthusiastic individuals to join our team and help us continue our mission.

As a Customer Service Administrator, you'll play a vital role in managing the daily administration of customer accounts.

From data entry to delivery, you'll be the first point of contact for customer queries, ensuring prompt and professional resolution.

Your attention to detail and excellent communication skills will be key as you liaise with both internal teams and external partners to ensure customer satisfaction.

Key Responsibilities & Tasks:

Act as the first escalation point for customer queries and complaints.
Resolve incoming customer queries promptly and efficiently.
Process and record accurate data entry of customer orders.
Ensure all orders are complete with required paperwork and passed to production daily.
Keep patient files up to date and confidential.

Skills & Personal Attributes:

Excellent organisation and time management skills
Strong verbal and written communication skills
Ability to work effectively in a team environment.
Flexibility to adapt to changing priorities and handle pressure.
Quick learner with a proactive attitude towards learning and development
Good analytical and problemsolving abilities

Working Relationships:

You'll collaborate closely with internal teams such as QC staff, Stores, and Production staff, as well as external partners including Trusts and Clinicians.

Company Principles:

Our principles revolve around improving outcomes, pioneering innovation, building relationships, and always doing our best for our patients, people, and customers.

This role offers hybrid working, with 2 days per week working from home and 3 days per week based at our corporate head office in Abingdon.

Date:
February 2024

Salary:
£1.00 per year

Benefits: