Customer Service Assistant - Coventry, United Kingdom - Tenpin

Tenpin

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join our team in our fantastic newly refurbished site
TENPIN IS NOT JUST ABOUT BOWLING...

We are all things entertainment We've got Arcade Machines, Pool Tables, Cocktails, Pizza's and Burgers Oh and not to forget our Karaoke rooms...

Whether your favourite tune is Kanye or SClub 7 you can sing your heart out all night with us

A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too.

As a Team Member for Tenpin, your goal is to make sure our Customers have an
EPIC experience when they visit us

Whether you are pulling a pint at the bar, checking customers in at reception, serving them on the lane or hosting a party (How about a quick song on the karaoke to get the party started?) A career at Tenpin is just as fun as it sounds.

We take training seriously. That is why you will be trained in all areas of the business.

We work hard to ensure your role has variety as well as meaning that the business has the most practical operation.

What we need from you?

General

To greet customers in a friendly and courteous manner
Be a point of contact for any customer questions or concerns, reacting to and resolving as quickly as possible
To be familiar with all products within all areas of the centre and to have full knowledge of all current promotions
To constantly be alert to all sales opportunities and actively seek to offer products and services available to meet customer needs
To strive to constantly achieve operating standards
To host and entertain individuals and parties to a high standard of service
To participate fully with birthday parties and any other amenities within the centre where needed
To ensure that all customers use correct safety procedures whilst using the facilities
To ensure that the lanes area is always clean and tidy
To ensure that the arcade machines and machine areas are kept clean and tidy
To support with general cleaning tasks where required
To report and escalate any general repairs and maintenance to the management team

Reception

To be able to competently operate Reception, including the booking systems, tills and PDQ devices

Food

To ensure that you are fully aware of Food Hygiene regulations and work in a clean and safe manner to minimise the risk to customers and colleagues
To ensure that all areas where food and drink is prepared are kept clean and tidy
To cook and prepare food in line with Company specifications and requirements
Ensure used food trays are collected from around the site when finished and clean tables where required

Bar

To have full knowledge of all drinks and prices
To ensure that you are fully aware of the Weights & Measures Act and all Liquor & Licensing Laws
To ensure that the bar area is always clean and tidy
To serve on the bar, including making and pouring drinks and processing the transitions on the till system
Ensure empty glasses are regularly collected and returned to the bar

Personal Standards

To attend and participate fully in all team meetings as requested by the Management Team
To attend and participate in all training sessions as requested by the Management Team
To take personal ownership for the achievement of all objectives as agreed at the annual appraisal and / or feedback from meetings
To ensure personal appearance, uniform and behaviour is always to company standard
To ensure that all possible steps are taken to minimise or prevent loss or damage to company property or assets, including information
To ensure fair and equal treatment to all individuals in line with legislation and company policy
To lead by example and encourage all colleagues to participate and work together
To carry out any additional tasks, as requested by member of the Management Team or above
To complete all Company training to the required standards and in a timely manner

Key skills:

Full of determination, enthusiasm and patience with the ability to organise and multitask
To strive to achieve a "nothing is too much trouble" attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
A strong team player
N.B. This Job Description sets out current duties and expectations of the post that may vary from time to time without changing the general character of the post._

Leave no pin standing... BENEFITS