Security Officer/concierge - Bristol, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role

Reception/Concierge Duties - The main purpose of the Concierge's role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building.

Key Responsibilities

To work closely with the Building Manager and other employed staff within the property in ensuring that the highest standards at the property or properties are maintained at all times.
At the start of each day the Concierge is to liaise with the night concierge on any issues from the previous evening followed by covering any notes made in the DOB book and the desk diary.
Establish a good working relationship with all of the staff and tenants of the property or properties.
To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
To assist other employed staff, building occupiers and visitors in the event of an emergency.
To acquire working knowledge of the technical equipment in the property / properties and be certain of how to obtain prompt assistance with defect or malfunctions that may arise.
To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during the building manager's absence.
To carefully complete all log reports that may be required by the employer or the building manager.
The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
Personal appearance is to be of a very high standard at all times. Clothes worn must be kept in a laundered and well pressed condition at all times.
To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
To maintain all site records in line with operating procedures.
A courteous, helpful nature must be displayed at all times.
To assist and direct all visitors to the site in getting to their required location within the building.
To answer the telephone and onsite intercom system in a professional manner.
To carry out any other duties as the Managing Agents may from time to time consider necessary

Skills, Knowledge and Experience

Essential

Ability to demonstrate good levels of customer service at all times.
Ability to work on own initiative and deal with demanding situations.
Honest and reliable work ethic.
Willingness to partake in onsite training for emergency procedures.
Excellent organisation, interpersonal and communication skills.
Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
Willingness to undertake additional training and career development.
Well presented.
Accurate record keeping with good attention to detail.
Hold a valid SIA and CCTV licence.

Desirable

Operational concierge experience, within a retailing environment.
Basic knowledge of H&S legislation.

Working Hours - Nights Only hrs, working a scheduled 4on, 4off rotational pattern.

Salary - £24,000.00 pa

LI-DNI

Please see our Benefits Booklet for more information.