Training Co-ordinator - Manchester, United Kingdom - Red Rose Training

Description

Red Rose Training are advertising for a Training Co-ordinator at our Bolton Office. This is a permeant position, commencing immediately.

The main purpose of this role is to ensure that we handle customer enquiries in a professional and confidential manner whilst building strong relationships.

Industry experience would be advantageous for this role, but we are happy to consider people without providing they are open and willing to learn.

Although training will be provided, a transport background would be advantageous.


Working Hours
The working hours for this position are 08:30 to 17:00 with a 30-minute lunch break. This position is required to work on a Monday to Friday basis.


What's On Offer?

• The salary for this position is £22,000 per annum.
• 28 days annual leave, including public and statutory holidays
• Employer pension contribution

Main Duties and Responsibilities

• Dealing with inbound customer enquiries on the phone and in person relating to transport training courses and identifying our customer's needs.
• Logging new customer information securely onto our CRM
• Finalising and processing customer bookings in a timely manner.

Knowledge and Skills

• Customer oriented/service delivery focused.
• Ability to work methodically, paying close attention to detail with high accuracy, and with excellent communication skills.
• Ability to work alone and as part of a team.
• Experience of working in a customer focused environment.
• Data entry systems.

Behavioural Capabilities

• Drive and enthusiasm to make a positive difference in the Company.
• Ability to work under pressure, particularly to tight deadlines.
• Ability to build strong relationships and deal effectively with people at different levels, both within the Company and with external customers/clients.

To be considered for this position you must have proven experience in a similar customer facing role with strong administration skills.

No Agency's please


Salary:
£22,000.00 per year


Schedule:

• Monday to Friday
• No weekends

Work Location:
In person