Complaint Call Handler - Cardiff, United Kingdom - Candidate Source Ltd

Candidate Source Ltd
Candidate Source Ltd
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major UK bank.

The role of Complaint Call Handler will be working on anexisting client project supporting the motor finance team.
Please note this role is an onsite position full time in our client's offices in central Cardiff.

The contract is initially for 4 months but there is opportunity for this to extend offering a day rate of £150.

As a Complaint Call Handler, you will be responsible for:

  • Take ownership of inbound calls from customers, logging new complaints and updating customers on the status of anything exiting.
  • Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
  • Liaise with customers over the phone to provide support and updates on the complaint proceedings.
  • Take responsibility for queries / issues through to resolution.
  • Manage expectations of all internal and external customers.
The ideal Complaint Call Handler will have following skills and experience:

  • Previous experience within financial services complaints is essential.
  • Strong oral and written communication skills.
  • Proactive and selfmotivated.
  • Strong attention to detail.
Due to the nature of the role, if you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers
More jobs from Candidate Source Ltd
See all jobs of Candidate Source Ltd