Customer Services Administrator - North Finchley, United Kingdom - Dr Grange and Associates

Description

Customer Service Administrator - Case Handler - £28,000 per annum pro rata - North London

Do you possess previous experience in a corporate/ customer service/telesales role? Do you have great administration and IT skills? If so, we have an exciting opportunity for you.

Dr Grange and Associates (DGA) provide psychological services in a range of sectors. The successful applicant will play a core role in the functioning of the company. Plenty of support and training will be provided where needed.

The Case Handler duties include a range of activities such as liaising with psychologists and customers, logging enquiries, and managing cases using our bespoke database system.

The role is open to applicants from a range of backgrounds to include someone with great customer service skills and/or a telesales background, or a new graduate with interest in playing a role in growing a company.

Aiming for a mid-May 2024 start with interviews expected on 25th and 26th April.


Key Responsibilities:
The key responsibilities of a Case Handler include, but are not limited to:

• Customer service/case handling work closely with psychologists and customers
• Dealing efficiently with general admin tasks and updating information via the database
• Handling and sending confidential documents
• Good IT skills
• Maintain a high level of accuracy and attention to detail when handling customer requests and processing transactions.
• Collaborate with other team members to ensure seamless customer service experience.
• Any other reasonable tasks as agreed with your line manager

Pay:
£28,000.00 per year


Benefits:

• Casual dress
• Company pension
• Sick pay
• Transport links

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North Finchley: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Work Location:
In person


Reference ID:
CSA1

Expected start date: 15/05/2024