Customer Service Manager - Melksham, United Kingdom - Juice Recruitment Ltd

Juice Recruitment Ltd

Verified Company

Melksham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you seeking a new Managerial position? Do you have a passion for delivering exceptional customer service and an ability to motivate a small team?

Juice is thrilled to be working with a well-established retail and product company, based in Melksham, in their search for a Customer Service Manager to join their small and friendly team.

We're seeking someone with an energetic approach who is a natural problem solver.

This is an exciting opportunity to work with an award-winning company that supplies products to retailers.

Working in the Customer Service team you will be actively managing and motivating a team of 3 ensuring they provide a high level of service.

Day-to-day responsibilities will include:

Overseeing the customer service team ensuring all customer accounts are managed and order requirements are met
Guaranteeing that an equal workload is spread amongst the team to promote a fair and teamorientated environment
Working with various internal teams to ensure the customer service team is offering a flawless service
Weekly meetings and communication with the Warehouse team to ensure all requirements are adhered to
Evaluating department processes and making improvements to improve efficiency
Assisting the Accounts with any invoice problems
Liaising with customers when it is required
Supporting selected accounts from order to delivery
Making sure that all orders are on track and uptodate through Sage

Ideally, you will have:

Experience in managing a team, providing day to day input, guidance, structure, and energy
A passion for creating a positive, friendly culture
Proactive problemsolver who is comfortable working under pressure
Excels in fastpaced and varied environments
Professional and personable communicator able to talk to a variety of individuals
Knowledge of Sage 200, Excel, and Outlook

Benefits: