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    • Customer Service Representative- Exeter - U-Drive Vehicle Hire

    U-Drive Vehicle Hire
    U-Drive Vehicle Hire Exeter

    3 weeks ago

    Default job background
    Description

    Dynamic Customer Service Representative

    We are seeking a dedicated and hardworking individual to join our team as a Customer Service Representative in Exeter. This role is ideal for someone who thrives in a dynamic and fast-paced work environment.

    About The Role:

    • This position involves working under the guidance of the Branch Manager within a 45-hour rota, including weekends.
    • The primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.

    Key Responsibilities:

    • Generating quotes based on customer requirements and managing bookings
    • Confirming vehicle bookings and customer needs through phone calls
    • Administering Rental Hire Contracts
    • Utilizing internal systems for creating and processing vehicle bookings
    • Verifying customer ID and making decisions based on insurance requirements
    • Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
    • Checking vehicles in and out with customers, explaining terms of the hire
    • Handling payments, processing refunds via credit cards, cash, and online payment methods
    • Managing customer queries and complaints both over the phone and face-to-face
    • Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
    • Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
    • Assisting with deliveries and collections of vehicles when required
    • Assisting with vehicle valeting when necessary

    Requirements:

    • A full clean UK driving license
    • A positive
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