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Facilities Assistant - Reading, United Kingdom - CBRE GWS

CBRE GWS

Verified Company

Reading, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose
Collaborating within The FM team, the Facilities Assistant is to embody and deliver our 5-star

experience with energy, passion and presence to all guests in our client location Reading

(RG1). Reporting into the Facilities Manager this important position sets the tone of the flow

of the reception experience by creating the first human touchpoint impression with

consistent, joyous and courteous moments.

A 5-star Mindset

A key element of this role is the ability to make every moment matter, which supports the delivery of a world class, sevenstar client experience. To us this means;
Treating people, the way they want to be treated
Having a concierge approach to guests & providing hospitality services
Energy is contagious
Every day holds new opportunities to shine and show up
Mindset and attitude are everything
Become a master at managing your tasks
Resolving issues before they become problems
You don't need a title in order to lead

Key Responsibilities

Provide an exceptional guest experience to all colleagues and guests visiting Reading
Have total ownership of the IQVIA reception, mailroom, couriers and logistics, and the surroundings areas to ensure the best customer experience
Fostering and living a team spirit culture attending any meetings to ensure all departments are communicating about key events and working in collaboration.
A purposeful personalisation when serving guests is where the magic happens
Ensure smooth and streamlined working relationship and outstanding service at all times
To be fully conversant with the inbound/outbound shipping system and Checkin procedures and assist staff with all logistics booking issues that may arise.
Use operational knowledge of the reception to provide swift resolution to any challenges experienced by guests or colleagues.
To build and maintain excellent working relationship with the building security team to ensure seamless transition of staff and visitors between the two areas.
Maintain personal awareness of all site and team protocols, embracing and implementing new procedures swiftly when received from Senior Management
Ensure that absences from the reception desk are managed so that the desk is never unattended. Provide cover during times of absence, both planned and unplanned
Ensure prompt and seamless handover of information and special requests/requirements between team, and updating of the service request tickets system
To ensure hosts are contacted and informed of their guest's arrival in a timely manner.
Collaborating with IT, maintenance, cleaning and other key departments to ensure timely reporting and closing out of tickets and jobs
Work closely with the other supply partners for any requests to ensure a one team approach across the contract
Understand, anticipate and exceeds customer needs while building effective relationships and utilising moments of truth
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship
Run reports as required and produce any documentation regarding FoH Services operation as per the management requirements.
Manage, track and own all postroom and courier activity within the site.
Work within the FM team to collaborate and provide full FM service delivery to the customer