Customer Services - Manchester, United Kingdom - Wote Street People

Wote Street People

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Partnership Coordinator / Customer Service Advisor

Location:
Manchester, M32 0SZ

Salary:
£20,319 per annum

Working Hours: 37.5 hours per week, Monday to Friday, 09:00 am - 17:30 pm

Office based only role, the manager is looking for customer service experience preferably office based, but someone at the beginning of their career.

We are looking for a Partnership Coordinator/ Customer Service Advisor to promote brand awareness and grow network revenue by building relationships with new and existing business partners. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional services for home a business.

Customer Service Advisor JOB PURPOSE**:

Work with existing departments and groups to identify, establish and develop successful partnership working practices, to effectively service departmental and network requirements.

**Customer Service Advisor

RESPONSIBILITIES:

Answering incoming enquiries from all channels (Live Chat, Web, Lead generation, Telephone) commercially reviewing them and auctioning accordingly.
Understand the customers' needs and improve the customer experience with all enquiries recorded on the system (Navision).
Maximize sales opportunity for our existing field and officebased teams.
To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
Maintain excellent customer service and communication standards at all times.
Work to KPI's ensuring targets are met and exceeded.
To build and maintain effective working relationships with both internal and external customers.
Introduce and maintain affiliate and partnership revenue streams.

Customer Service Advisor SKILLS, KNOWLEDGE & EXPERIENCE**:

The ability to actively listen and to work with others and share best practice.
Be enthusiastic, self motivated and positive in your approach with a "can do" attitude.
Have excellent organisational skills with the ability to prioritise workload.
Customer Centric create a great customer experience with the ability to communicate effectively on all levels.
Excellent time management, with the ability to work well under pressure.
Build rapport with customers and maintain relationships.
A passion for completing all tasks to the highest standard and be driven by results.

Proficient IT skills