Professional Services Manager - Telford - YourCode

    YourCode
    YourCode Telford

    2 days ago

    Description

    Professional Services Manager – EdTech


    UK-based / Remote with occasional travel

    Up to £65,000 + Benefits

    Are you a commercially‑minded leader with a passion for technology‑driven education? We're supporting a fast‑growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.

    This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You'll play a key role in ensuring customers achieve measurable value while driving revenue through an ever‑evolving suite of services.

    What you'll be doing

    • Leading and developing a high‑performing globally distributed services team
    • Designing scalable delivery frameworks, playbooks and best practices
    • Overseeing service delivery across implementations, integrations, data migrations and consulting
    • Supporting sales with scoping, proposals and value articulation
    • Partnering cross‑functionally to create outcome‑focused service offerings
    • Improving customer adoption, retention and overall success metrics
    • Driving operational excellence with strong KPIs and feedback loops

    What we're looking for

    • Experience in a Professional Services leadership role within SaaS or EdTech
    • Strong commercial acumen – able to monetise and scale services
    • Understanding of Higher Education procurement and delivery environments
    • Excellent stakeholder management across regions and functions
    • Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
    • Both strategic and hands‑on – comfortable building and executing

    Why apply?

    • Influence global expansion and service strategy
    • Join a mission‑driven organisation improving student outcomes
    • Build scalable foundations and make a visible impact
    • Competitive salary up to £65,000 + package + growth potential

    If you thrive in a growing environment where you can shape the future of service delivery, we'd love to speak with you.


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