Customer Service Administrator - Nottingham, United Kingdom - GLOBAL FIRE & SECURITY SYSTEMS LTD

GLOBAL FIRE & SECURITY SYSTEMS LTD
GLOBAL FIRE & SECURITY SYSTEMS LTD
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Global Fire and Security Systems are an independent company established in Nottingham since 1999.

We have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

We now manage several fire and emergency systems for some of the UK largest hotel and pub chains.


Job Purpose


The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all Global's maintained service contracts, including responding to and dispatching emergency callouts our clients may have.

Once our Engineers have attended jobs, our case management system and the client's portals need updating so an invoice can be produced and circulated to the client.


Responsibilities:


  • Taking inbound phone calls for the Service General phone line and handling Customer enquiries
  • Transferring Purchase Orders on Portals to our CMS
  • Call logging and raising new orders
  • Liaising with Engineers regarding workloads, work not yet completed and assisting as required
  • Arranging Engineer and Manager hotel/train/ferry bookings
  • Promote accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery.
  • Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.
  • Take ownership of customers issues and follow problems through to resolution.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Role model the company values.
  • Meet all Customer KPI's with regards to their administration processes.
  • Managing grids on a daily basis alongside peers to ensure all calls and tasks are dealt with in a timely manner
  • Calling customers to book in services on behalf of Engineers
  • Demonstrate a proactive approach to work, assisting colleagues in all aspect of their work to meet Customer needs.

Requirements:


  • GCSE Maths/English
  • Accuracy at record keeping.
  • Excellent time management skills.
  • Ability to work well under pressure and prioritise workload.
  • Excellent communication skills, able to build a rapport with customers.
  • Listening skills to understand exactly what customers require'
  • Be able to build strong working relationships. Internal/External.
  • Be adaptable and be able to take initiative.
  • Behave in a calm professional and responsible manner.
  • Problem analysis and problem solving.
  • Excellent working knowledge of the business.

Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Benefits:


  • Company pension
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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