Customer Service Specialist - Luton, United Kingdom - McCarthy Recruitment Ltd

McCarthy Recruitment Ltd

Verified Company

Luton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

After Job Title:
Customer Service Specialist

Location:
Luton (hybrid working)

Salary:
£21,255 plus generous monthly bonus scheme & benefits package

Role:
Permanent 37.5 hrs (Full Time)

Contact Centre Opening Hours:

Monday - Friday, 8am - 6.15pm (variable shift patterns) and Saturdays 9am - 1pm (you will be required to work 1 in 3 Saturdays.

OVERVIEW

Our client is one of the UK's leading home appliance manufacturer, they are looking for skilled Customer Service Professionals who will support the delivery of a successful Aftermarket Team.

This is an exciting role as our client transforms their business with the growth of their Aftermarket Sales Team.

The role is to be the first point of contact for when a customer needs support or requires a repair beyond their manufacturer's warranty.

This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions that will support customers.

Excellent opportunities to develop your career further

THE ROLE - KEY RESPONSIBILITIES:

Handling inbound enquires for customers in need of support or repair, adapting your approach to varying customers' needs
Work as a part of a team to deliver an exceptional service and achieve key performance targets
Utilising the available products and services to find a solution for the customer that best fits their needs
Accurately record customer data, ensuring compliance when selling regulated services
Seek out opportunities to upsell through service

IDEAL CANDIDATE:

A passion to deliver a firstclass customer experience and retain the customer loyalty
Experience of working within a sales/service environment
Be enthusiastic about working in a fastpaced, targeted environment
Have excellent verbal and written communication skills
Self-Motivated in both your daily activities and in selfdevelopment
Enjoy working as a part of a team

COMMUTABLE LOCATIONS:
Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford

KEY WORDS:
Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre

ABOUT US

This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK.

McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providinga professional and personalised recruitment service of the highest quality.

If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.

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