Small Works Coordinator - Waterlooville, United Kingdom - Armashield Ltd
Armashield Ltd
Waterlooville, United Kingdom
Verified Company
3 weeks ago
Description
Job Purpose:
Supports our customers to complete all repairs and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.
You'll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.
Key responsibilities:
- Make customers happy
- Support customers by meeting tight SLA's on repairs and warranty jobs
- Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
- Purchasing parts required for repair works.
- Help with covering other roles and handover jobs including quoting of parts when necessary
Our Requirements:
- Live our Core Values
- Excellent organisational skills and ability to work effectively on own whilst also being a team player
- Strong English & Maths skills
- Strong Geography skills in order to schedule engineers efficiently
- Skilled in IT systems
- Be able to work under pressure and manage multiple tasks
- Excellent interpersonal and written communication skills, with strong attention to detail
- Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
- Flexible, open to change
Other Details:
- Salary range £26K £29K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience
- This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management
Salary:
£26,000.00-£29,000.00 per year
Benefits:
- Additional leave
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Customer service: 3 years (preferred)
Work Location:
In person