Gas Service - Oldbury, United Kingdom - Phoenix Gas Services Ltd

Phoenix Gas Services Ltd

Verified Company

Oldbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Completing Work in progress, Quality Checks and Health and Safety Audits whilst Engineers on site.

Build and maintain relationships with client(s), tenants and external customers.
Daily/weekly/monthly reporting to the Contracts Manager.
Attend internal and external meetings and report on progress to date.
Adhere to all deadlines set and meet department objectives.
Provide relief cover, if required, to oversee Engineer workloads.
Ensure paperwork is returned and checked, and any remedial works set are completed.
Provide Toolbox Talks to Engineers and Subcontractors.
Provide relief cover, if required, to attend weekly office meetings (performance to KPIs), and weekly/monthly external contract meetings.
Assist in the organisation of annual preappraisals for the contract team.
Investigate any complaints, ensuring the Company Complaint Procedure is followed.
Check Engineer standards i.e. uniform, appearance etc, including onthejob Engineer audits.
Check Engineer understanding of Health, Safety and Environment responsibilities/duties and Company Procedures.
Check engineers have completed their weekly vehicle and equipment check on their own van/tools.
Act as first point of call for Contract team within allocated region, including administration and engineers, for any complaints, grievances or issues they may have.
Assist the Contract Manager in achieving 100% on all LGSR's. / 1st time fix on repair work Provide oncall support/escalation as required.
Any other reasonable duties.

Qualifications Required:

Valid Gas Safe Card ACS qualifications
Full, clean driving Licence
Extensive experience of the industry
An indepth understanding of the duties required for the Service and Repair Engineers.
An approachable and positive rolemodel to other members of the team.
Proactive with a cando attitude, demonstrating the Phoenix values.
Ensure all administration tasks are performed in line with company procedures.
Offer a high level of customer service at all times.
Have a flexible approach to working hours.