Hotel Maintenance Supervisor - Thame, United Kingdom - Travelodge

Travelodge

Verified Company

Thame, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently expanding our maintenance team and are looking for colleagues to help support the upkeep of our hotels.

This role will be covering our hotels across the North of the UK from the Midlands up to the end of Scotland.

The job in a nutshell

Reporting to the District Maintenance Manager to remotely manage, lead and develop an inhouse maintenance team and external supply chain ensuring that key KPI's are achieved and the hotels receive a firstclass maintenance service so that the product presented to our customers is "well maintained" at all times
Support the improvement in the number of hotels achieving 4* or above on TripAdvisor and the delivery of the regional revenue loss targets by hotel
Develop working together in partnership to ensure all business drivers are delivered

What you'll be doing

To manage maintenance (reactive and planned) within hotels, in a geographical area of responsibility, to ensure that the hotels are consistently well maintained to brand standard.
To clearly communicate to your team the business strategy, direction and focus required to do the job that is expected of them
To support, coach and develop engineers to ensure that each individual is best equipped to consistently deliver a firstclass maintenance service
To drive, audit and develop the engineering team to consistently deliver a high standard of workmanship and first time fix on all jobs.
Audit and ensure that your team observe safe working practices and comply with all health & safety legislation to include identification and mitigation of health & safety risks across your geographical area.
To develop strong working relationships with the hotel operations and management teams ensuring that the customer is key focus.
Deliver activities to drive the improvement of customer metric targets namely Hotel well maintained and Water temp & shower pressure scores to increase the number of hotels achieving 4* star or above on TripAdvisor
Manage all under performance of key KPIs including productivity, costs and process inefficiencies whilst highlighting further performance opportunities to the District Maintenance Manager
Support and participate in the delivery of the out of hours escalation service
Sharing best practice and driving a best in class mentality

Key Contacts (Internal & External)

Maintenance Delivery Management Team
Maintenance Support Team
Outsourced helpdesk
Hotel booking support
Hotel Managers

Role Dimensions (Budget & Staff Management Accountabilities)

This role has direct line responsible for a team of circa 12 engineers.

Key Competencies

Leadership & Management
Project Planning & Prioritising
Communication
Decision Making
Commerciality
Analysing Information
Influence & Impact
Drive & Resilience

What we'll expect from you

To succeed in this role, you will need to be an experienced people manager in a customer facing maintenance environment; passionate about customer service, performance management and delivering results.

You'll be comfortable working at pace, under pressure and with analytical and goal-oriented targets, communicating regularly and effectively with your team will be paramount to success in this role.

As well as this you'll demonstrate the following key skills:

Essential:

Passion to coach and develop a team to improve skill base and service delivery output
Experience of leading a team to deliver high performance levels
Excellent communication skills to develop trust and respect of engineering workforce and strong working relationships with peers / key stakeholders
Good understanding of and can data interpretation from multiple sources
High levels of energy, drive and resilience, with the flexibility to thrive in a fastpaced, dynamic environment
Must be able to manage large and varied workload and demonstrate high levels of organisational skills
Enthusiastic and motivated to achieve high service levels
Drive and determination to continuously improve
High levels of customer insight and brand passion
Ability to work within a rigorous process driven framework
IT and systems literate
Proven track record of delivery and success
Trade / technical background or good knowledge of building / engineering

Desirable:

Recognised qualification in building / engineering
A good level of hotel knowledge
Budget management skills / experience
An absolute affinity with the Travelodge brand

Values to be demonstrated

ONE TEAM

THINK CUSTOMER

WANTING BETTER
At Travelodge, we believe that behaviours are just as important as the activities you carry out.

The ones we look for in every colleague are:

I care about people