Sales Associate - London, United Kingdom - Pierre Hermé Paris

Pierre Hermé Paris
Pierre Hermé Paris
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description
You are a brand ambassador for Pierre Hermé Paris. You are responsible of the satisfaction of each of our customers.

It is important to understand, be familiar with and implement the sales/service techniques specified by the Sales Manager.

A talent for salesmanship, an appreciation for gourmet pastry - to be shared with customers - and attentiveness to detail is also primordial.


MISSIONS & ACTIVITIES

Represent the Pierre Hermé Paris brand

  • Follow the company dress code.
  • Express yourself in a way that is consistent with the luxury positioning of the house.
  • Greet customers as specified in the house service standards.
  • Be perfectly familiar with Pierre Hermé Paris products.

Advise and serve customers

  • Offer a level of service consistent with the luxury positioning of the house.
  • Follow house rules regarding cleanliness, hygiene and safety.
  • Meet customer needs, detect potential customer needs and create customer wants.
  • Make customers aware of house sales/marketing initiatives.
  • Secure customer loyalty.

Boutique and product management

  • Ensure that products and packaging materials are properly stored and organised.
  • Meet all house standards pertaining to products presentation at the boutiques.
  • Arrange products in the product showcases following FIFO practices.
  • Anticipate and reorder as needed to ensure a wellstocked display.
  • Minimise wastage of both food and nonfood products.
  • Verify that the boutique is cleaned following house recommendations (front and back of the house).

Teamwork

  • Verify that objectives (qualitative and quantitative) are met.
  • Ensure a warm and inviting atmosphere at the boutique.

Manage the till and implement cash receipt procedures

  • Become perfectly familiar with managing the till and cash receipt procedures.

Communication

  • Review customer complaints with the Assistant Manager. Encourage customers to provide feedback, as part of our drive to improve greeting/service practices.
  • Inform the Boutique Manager of customer feedback, comments about products or issues to be addressed.
  • Facilitate the induction and orientation of new staff.
  • Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards)
Position at Selfridges (Pierre Hermé)

Full time contract

  • You ideally have a first experience in customer contact
  • You have a good sense of hospitality and a careful presentation
  • You appreciate teamwork
  • You are sensitive to gastronomy
  • 50% reimbursement of public transport
  • Targets bonus
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