Customer Support Advisor - Aberdeen, United Kingdom - ARO

ARO

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Support Advisor

Location:
Aberdeen - Hybrid (on site 3 days a week)

Salary:
£24,000 - £25,725 BOE

Contract type:
Permanent

About the role
This is an exciting opportunity for you to join Arrow Business Communications as one of our Customer Support Advisors.

As part of your role you will ensure that our customers are met with friendly, helpful and factual advice when they contact our service desk for support.

The role exists to ensure that our customers get the very best support and that tickets are logged, moved through our system and resolved within contractual service levels.

We provide all the training and support needed for this role, so if you are eager to learn and have a passion for technology, this is a great opportunity for you to join us

The role will ensure that we meet our core customer pledge to give the very best support and value to our customers at all times.

What you'll do

Prioritise, plan and manage own workload when faced with multiple tasks and work to deadlines and targets.
Be a contact point for customer queries both externally and internally for any customer related issues.
Liaise and work with Suppliers to ensure full resolution of the ticket. Continuously contact the supplier for an update and keep the customer informed throughout the ticket cycle
Work closely with the wider teams, transferring customer tickets and capturing the required information for customer resolution

Requirements:

Essential

Full UK Driving license
Be a customerfocused individual who is selfmotivated and can manage their own workload
Be a problem solver and have the ability to learn products and processes within a timely manner
Have high attention to detail and take ownership of internal and customerimpacting issues
Be able to work as part of a wide and varied team
Have the ability to multitask and work within a pressurised and fastmoving environment
Exposure of working to strict SLAs
Strong organisational skills
A strong desire to learn and develop

Desireable

Experience of working in a technical customer service support role.
Working experience of troubleshooting and administering VoIP systems, Internet Service & SIP

Benefits

Who are we?

Arrow has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users.

To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration.

We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for Arrow?
At Arrow we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Arrow a great place to work. Come join us

We offer a wide range of benefits and incentives to our employees including: