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  • Lead Customer Service Representative - Hensall - beBeeCommunication

    beBeeCommunication
    beBeeCommunication Hensall

    2 weeks ago

    £28,000 - £42,000 (GBP) per year *

    Job title: Senior Customer Service Representative

    Description

    Customer Service Team Lead

    This role involves overseeing the customer service operations to ensure a smooth experience for clients.

    • Support account managers by coordinating the artwork flow through customers' critical path processes.
    • Manage day-to-day activities, acting as the primary internal contact for designated categories or customers.
    • Schedule tasks on relevant production resources using an online transparent scheduling tool.
    • Verify customer information and create internal briefs for artworkers.
    • Release completed artworks in accordance with key performance indicators.
    • Keep account managers informed about project status and potential challenges.
    • Communicate professionally with customers when necessary.
    • Develop strong internal relationships to work efficiently following standard operating procedures.

    Key Skills:

    • Prioritize tasks effectively.
    • Confident communication skills both internally and externally.
    * This salary range is an estimation made by beBee
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