Complaints Handler - Glasgow, United Kingdom - Anderson Knight

Anderson Knight

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Are you a skilled communicator with a passion for resolving customer issues?

Do you thrive in a fastpaced environment and possess exceptional problemsolving skills?

If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler.

As a Complaints Handler, you will play a vital role in maintaining high standards by effectively addressing and resolving customer complaints.

Duties & Responsibilities:

Gather all necessary information from customers to fully understand the nature and details of the complaint.
Conduct thorough investigations into complaints, working closely with relevant departments and stakeholders.
Provide timely and accurate responses to customers, keeping them informed about the progress of their complaint and the steps being taken to resolve it.
Identify opportunities for service improvement based on recurring complaints and provide feedback to the relevant teams.
Maintain detailed records of complaints, resolutions, and any actions taken.
Escalate complex or unresolved complaints to the appropriate senior staff members or department heads.
Collaborate with colleagues to share knowledge and best practices for effective complaint handling.

Experience & Skills:

Previous experience in a customer service or complaints handling role is highly desirable.
Exceptional communication skills, both verbal and written, with the ability to remain calm and professional in challenging situations.
Strong problemsolving and decisionmaking abilities.
Excellent organisational skills with attention to detail.
Ability to work independently and efficiently manage multiple complaints simultaneously.
Empathy and understanding towards customers' concerns and the ability to build rapport.
A positive attitude, resilience, and a commitment to providing outstanding customer service.